Hoover Dynamic Next washer/dryer - filter is jammed
Hi, my washing machine started giving code E20, and I read that this is the filter being blocked. I managed to drain some of the water out of it into bowls using the drain/spin cycle, but the filter won't come out. The white flat front part comes out but the black filter part won't turn at all. I have broken the lugs trying to get the blooming thing out!
I don't mind having to buy a new filter / pump (I see you have links for this, thank you) but how will I get the thing out in the first place? I read your article, and just want to clarify - I have someone else tip it backwards, take off the bottom panel and then I should see the pump? Then if anything is in there I try and remove it and then hopefully the filter part will come out? I would really appreciate your clarification as I want to try this before calling in a repairman.
Thank you so much in advance - your forum is really helpful.
Solution Summary
AI-generated from this discussion
This thread was marked as solved. Here's a summary of the problem and the fix, generated from the discussion below.
Hoover Dynamic Next washer/dryer E20 with jammed pump filter
- The problem
- The washer/dryer showed fault code E20 and retained water. Some water was drained using the drain/spin cycle, but the pump filter would not turn or come out. The white front part came away, the black filter part remained jammed, and the filter lugs were broken while trying to remove it.
- Likely cause
- A jammed or blocked pump filter was the main suspected cause based on the E20 fault and the filter being seized. It was also suggested that access to the pump and sump area may be needed to check for an obstruction. The exact obstruction was not confirmed.
- What fixed it
- The accepted advice was that, if the filter was already to be replaced, it could be forced out carefully without damaging surrounding parts. The further recommended approach was to disconnect the appliance from the mains, remove the back panel first, inspect the pump and sump area, and assess whether anything was obstructing the filter. Laying the machine down for access was mentioned, with care if water remained inside. No completed repair was confirmed by the original poster.
- Checks to try
- Fault code E20 noted
- Some water drained out using the drain/spin cycle
- Filter front section removed but black filter body would not turn
- Back panel removal advised to inspect pump and sump area
- Parts or tools mentioned
- Replacement filter
- Pump
- Back panel
Safety: Disconnect the appliance from the mains before accessing the pump area. Further diagnosis should be carried out by a suitably qualified appliance engineer.
3 Answers
Hello there. If you are buying a new filter I would just force it out. Obviously don't go at it like a bull in a china shop but when something is jammed we are normally afraid of breaking it but if it is an old part that is being replaced this isn't a problem as long as you don't break anything else. I'm not sure exactly which articles you have read, it might have been this one where I have a section about jammed pump filters within it Washing Machine Pump Filter washing machines differ. Some of them have an open base. But some of them have a cover covering up the base. If I was looking to deal with the sump hose and pump the first thing I would do (after disconnecting it from the mains of course) is to take off the back panel.
From there you can see the samples and the pump clearly and can assess what else you might need to do. I would commonly disconnect completely from the plumbing and lay the washing machine down on its front to get good access. However if the washing machine has water inside this could allow water to run out and onto parts. Sometimes I would lay the washing machine over onto a bowl or something that kept it slightly raised up by at least 4 to 5 inches.
Need Professional Help or Spare Parts?
Thank you so much - I have tried brute force - pliers, screwdriver, knife lol and it still won't budge, which is how I broke it in the first place I will try taking off the back panel and see how I go - thank you for your help
Nice one. Let me know how you get on and what if anything you find.
Need Professional Help or Spare Parts?
Your Answer
Sign in to share your expertise and post an answer.
Related Questions
Hoover washer/dryer rattling/incredibly loud
1 answer • 1 reply
hoover-hdb5106 washer dryer taking a long time to dry
1 answer • 1 reply
Old Hoover washer dryer broken - advice needed pls
1 answer • 3 replies
Hoover 300 H3D 496TE washer dryer - How to open the filter
1 answer • 3 replies
Hoover 300 H3D 496TE washer dryer - Dryer fan not working
1 answer • 5 replies
Hoover dryer not working
1 answer • 2 replies
Hoover washer dryer making noise and won't finish cycle
1 answer • 2 replies
Hoover Washer Dryer Dynamic Next
1 answer • 3 replies
Hoover washer dryer with knocking dryer part on fast spin?
1 answer • 2 replies
HOOVER WDXOC 485A Washer Dryer
1 answer • 4 replies