Brand new Beko WTG841B1W not working
Hi,
Any assistance gratefully received.
Brand new Beko WTG841B1W washing machine delivered today.
It has power and water supply but simply will not start in any program. When I press the start button the wash light illuminates but then starts flashing after a few seconds and nothing more happens.
The door lock seems to be working as I hear a click but not entirely convinced.
Any thoughts or advice before I contact the supplier and request a replacement?
I simply unplumbed the old machine and plumbed the new one in, nothing done any different.
It is hardwired into a wall socket.
Many thanks
Simon
Solution Summary
AI-generated from this discussion
This thread was marked as solved. Here's a summary of the problem and the fix, generated from the discussion below.
Beko WTG841B1W brand new machine powers up but will not start any programme
- The problem
- A new Beko WTG841B1W had power and water connected but would not begin any programme. Pressing Start made the wash light come on, then flash after a few seconds, with no wash, spin or drain cycle starting and no water being drawn in.
- Likely cause
- Most strongly supported diagnosis was a fault present from new, with forum replies focusing on a door shut/door lock related issue as the main possible cause. A faulty machine was considered more likely than a supply problem. An issue with the main PCB was mentioned by the original poster from internet research, but this was not confirmed in the discussion.
- What fixed it
- Recommended action was to check that the door was fully closing and that the door seal was properly seated around the rim, and to confirm no delay start was set. As the machine still would not start any cycle, the thread conclusion was that the appliance was likely faulty from new and the supplier should be contacted for replacement or service. The exact repair was not confirmed in the discussion.
- Checks to try
- Confirmed the machine had power
- Confirmed water supply was connected
- Tried wash, spin, drain and delay start/countdown
- Checked and rechecked the door seal
- Cleared the delay start option
- Observed the door lock click and delayed release after switch-off
Safety: Further diagnosis should be carried out by a suitably qualified appliance engineer.
9 Answers
If the water supply is not available it may fail to start a wash cycle but that wouldn’t stop it on a spin only cycle, so if spin cycle also won’t start it can’t be that.
As the control panel lights up that eliminates it not being wired up properly too. Only thing left really is door not shutting properly to activate the door lock or a faulty machine (which is unusual).
Does it say anything in instruction manual about that light flashing? Make sure the door seal is seated all around the door rim probably as that can stop door closing properly.
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Manual says nothing about the flashing light. Internet research suggests an issue either with the door lock or main circuit board.
It won’t start any cycle at all, wash, spin, drain, nothing. No issues with power supply or water. Tried varying water pressures but to no avail. Think it’s a dud out of the packaging
It’s very unusual for one to be faulty as blatantly as that right from the off. Please let us know what it turns out to be.
Need Professional Help or Spare Parts?
Exactly what I was thinking too but I have spent all day trying everything I can think of and still no joy. Keep going back to it thinking I’ve missed something but no success and it should surely just be a case of plugging it in, connecting the water feed and waste and off I go
You hear the click of the door lock when you press the start button and it takes a few minutes to release after you’ve turned the machine off but the cycle never starts, I’m wondering if there is a door issue.
Ive checked and rechecked the door seal and all seems fine.
It never even starts the cycle or draws any water in so I can’t see that water pressure could be an issue and my previous machine worked like a charm for 16 years without missing a beat from the same supply.
Wish I had kept the old machine now as it was still going strong.
If the door actually locks it implies it’s not the door lock although at least theoretically it’s possible for a door to lock but not pass power to the main PCB. I would say it definitely seems to be faulty from the start.
Need Professional Help or Spare Parts?
It’s not got a delay start option that’s accidentally set has it?
Need Professional Help or Spare Parts?
It has but I’ve cleared that and ensured that no delay was set.
Even tried setting it for a few minutes delay and it counts down but never starts.
It sounds faulty.
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