Hotpoint BHWMD732 Clicking Drum

This thread was marked as solved. Here's a summary of the problem and the fix, generated from the discussion below.

Hotpoint BHWMD732 clicking noise at low drum speed

The problem

A less than 12-month-old Hotpoint BHWMD732 washing machine was still operating normally but had developed a repetitive clicking noise at low speeds. The noise could also be heard when the drum was turned by hand. The user had already checked for coins or items in the drum and around the door seal and found nothing obvious.

Likely cause

The strongest diagnosis in the discussion was that the noise was probably coming from either the motor or the drum pulley. The accepted reply said the source needed to be isolated by removing the drive belt; a drum fault was also considered possible if the noise remained with the belt off. Bearings were not confirmed.

What fixed it

Recommended action was to disconnect the appliance from the mains, remove the back panel, take off the drive belt and turn the drum by hand again. If the noise remained, that would indicate the drum area; if not, the motor should be turned by hand to see whether the motor was producing the click. If the motor was found to be noisy, it would need to be removed for further investigation. No completed repair was confirmed in the thread.

Checks to try

• Checked for coins or other items in the drum
• Checked around the rubber door seal for trapped items
• Turned the drum by hand and noise was still indicated
• Advised to remove the drive belt and retest the drum by hand
• Advised to turn the motor by hand with the belt removed

Parts or tools mentioned

• drive belt
• motor
• drum pulley
• back panel