Is it worth repairing a 13 year old Miele
Hi
I've got a 13 year old Miele W1514 which we've never had any problems with over that time , but that it sounds like the bearings have gone on.
I'm being quoted £65 call out charge for someone to look at it.
Does anyone have any idea, how much it might cost to repair and importantly for a 13 year old machine, how much life it might have left in it, if it were repaired. Would it be more cost effective to buy something new?
Thanks for any replies, or advice.
david
Solution Summary
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This thread was marked as solved. Here's a summary of the problem and the fix, generated from the discussion below.
Miele W1514 noisy with suspected bearing wear on a 13-year-old machine
- The problem
- A 13-year-old Miele W1514 washing machine had developed noise and the owner suspected the drum bearings had failed. The owner wanted to know whether repair was worthwhile, given a £65 call-out charge and the machine's age.
- Likely cause
- Suspected worn bearings, but this was not confirmed by inspection or testing in the discussion.
- What fixed it
- The accepted advice was that bearing replacement on this model could be very expensive, likely running to a few hundred pounds if carried out by Miele, and that independent engineers willing to work on Miele machines are uncommon. The machine was described as very well made and, in theory, capable of several more years' service, but with no guarantee. No exact repair was confirmed; the thread was resolved as cost-benefit advice rather than a documented fix.
- Checks to try
- Owner reported the machine sounded like the bearings had gone
- £65 call-out charge had been quoted
Safety: Further diagnosis should be carried out by a suitably qualified appliance engineer.
2 Answers
Hello David. In theory, and according to Miele's claims, one of their washing machines should last at least 20 years. I think it's fair to say that if you go back a decade or so this was a pretty solid premise to believe in. Unfortunately things have changed and the repair costs of many Miele washing machines can be extremely high. Miele have not been immune from the same problem that has affected all manufacturers of appliances. That is, they can do many things to keep manufacturing costs down, but there is nothing they can do to keep repair costs down - which are very labour-intensive. Of course they presumably can try to sell their spare parts at more reasonable prices.
I would imagine it would cost a good few hundred pounds for a Miele engineer to replace the bearings. It is very rare to find any independent engineer who will call out to Miele washing machines. Your 13 year old Miele washing machine is extremely well made, there is nothing on the market that is as well made. Even a brand-new Miele is probably not quite as well made although they are still far better quality than anything else I know. So in theory it could last several more years, but there is absolutely no guarantee of it, which is why it is such a difficult decision to make.
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Thanks Andy that is helpful
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