Miele Aftersales experience
We all know that Miele produce some fantastic washing machines and the after care is like being smothered by a thick feather duvet!
Did you know thay also make Dishwashers, Tumble Dryers, Ovens, Hobs and other househld essentials?
I know this site is entitled "Washerhelp" but I was wondering if this forum could digress into commenting on Mieles other appliances too??
I have just refitted my kitchen and in addition to my Miele WT2670 washer dryer I now have a Miele H4640 oven, a KM548 hob and a DA446 chimney hood. All look very smart and I am very pleased with them. I knew they wouldnt be a disappointment. Now the motto "anything else is a compromise" sticks with me and I couldnt bear to look at other makes for the new kitchen.
Miele - Again.... SERVICE with a CAPITAL S .... and remaining letters in the word!
I needed a recirculation kit for the cooker hood from the Miele company spares bureau and was informed one would arrive in 10 days when I ordered it.
14 days on still no show. I rang Miele and spoke to a very helpful lady. Never forget that it is not the operator's fault something hasn't arrived. They just pick up the blower!
She rang me back in 30 minutes as promised after she investigated. The kit was still on order from Miele HQ Guttersloh, Germany and she asked me to accept Miele's appologies for the late arrival. Because I was promised the article within 10 days and it was now 14 she had refunded the entire cost. £105!!! She informed me that the item would be leaving Guttersloh for my house the same afternoon.
Item arrived 2 days later.
Solution Summary
AI-generated from this discussion
This thread was marked as solved. Here's a summary of the problem and the fix, generated from the discussion below.
Miele aftersales praise for delayed cooker hood recirculation kit
- The problem
- No appliance fault was reported. The issue discussed was a delayed delivery of a Miele cooker hood recirculation kit ordered from the spares department.
- Likely cause
- Supply delay from Miele HQ in Guttersloh, Germany, as reported by Miele when the customer chased the order after 14 days.
- What fixed it
- Miele investigated the delay, apologised, refunded the full stated cost of the recirculation kit because the quoted 10-day delivery was missed, and confirmed the item would be dispatched that afternoon.
- Checks to try
- Order was originally quoted at 10 days
- Customer chased the order after 14 days with no delivery
- Miele checked the order status and confirmed it was still on order from Guttersloh, Germany
- Item arrived 2 days after the follow-up call
- Parts or tools mentioned
- Recirculation kit for Miele cooker hood
1 Answer
Very interesting karatedragon and very generous of Miele. This shows that although no one is infallible, and that every company has things that go wrong - it's exactly how a company reacts and deals with these mistakes that shows their true calibre.
As for your other comments, I have intentions of expanding into the other areas, and have already taken steps by registering and putting up place holder pages at www.whitegoodshelp.co.uk, www.dryerhelp.co.uk and www.dishwasherhelp.co.uk. I've also registered fridgehelp.co.uk. However, I'm the victim of my own success in that to run them all effectively would require 24 hr work days - 7 days a week
For now my plan is to strengthen Washerhelp by concentrating on it almost exclusively and keeping it very much about washing machines. I want it to be, and remain, the best UK washing machine portal site, and then expand the others from a position of strength.
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