Solved

Mr Keith O'Brien

KEKeith O'Brien
Asked about 6 years ago 4,290 views
0

My conditioner is left behind after a wash. I have cleaned the tray and cleaned the head could it be the inlet valves?

Solution Summary

AI-generated from this discussion

This thread was marked as solved. Here's a summary of the problem and the fix, generated from the discussion below.

Fabric conditioner left in dispenser after wash

The problem
The washing machine was leaving the fabric conditioner behind after a wash. The dispenser tray and the dispenser head had already been cleaned.
Likely cause
The accepted reply says that if the softener is not being taken out at all, it is unlikely to be caused by a blockage. A faulty inlet valve was given as one possible cause.
What fixed it
No confirmed repair was recorded in the discussion. The strongest supported diagnosis was that a blockage was unlikely if the conditioner was not flushed out at all, and the inlet valve was identified as a possible fault. Further diagnosis should be carried out by a suitably qualified appliance engineer.
Checks to try
  • Cleaned the dispenser tray
  • Cleaned the dispenser head

Safety: Further diagnosis should be carried out by a suitably qualified appliance engineer.

Cause identifiedGenerated 15 Aug 2026 · AI summaries can make mistakes — read the full thread below.
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1 Answer

Accepted Answer
0
WH
WhitegoodshelpVerified Engineer
Answered about 6 years ago

Hello Keith. If the softener isn't being take out at all it can't be anything to do with a blockage. The softener is flushed out of the compartment by a cascade of water. If there is a blockage it will not stop softener from being flushed into the drum, all that would happen is water would be left in the compartment. A faulty valve is one of the possibilities, I have an article all about this issue here - fabric softener not being taken away

Whitegoods Help — appliance repair expert and forum host.

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