Hotpoint Aquarius aqd1170d 697e keeps draining water when trying to fill but water pump isn't pumping out.

This thread was marked as solved. Here's a summary of the problem and the fix, generated from the discussion below.

Hotpoint Aquarius AQD1170D 697E appears to fill and drain at the same time

The problem

The washing machine would not finish a wash cycle. During a wash programme, water was seen draining away while the machine was trying to fill, but the drain pump was reportedly not running or making its usual noise.

Likely cause

The accepted reply says the machine could be siphoning. No fault with the pump or solenoid valve was confirmed in the discussion.

What fixed it

Check for a siphoning drain setup as suggested in the accepted answer. The exact repair carried out was not confirmed in the thread.

Checks to try

• Observed that water drained out while the machine was filling
• Noted that the drain pump was not making its usual noise