Miele WCG 660 BRAND NEW problem with programmer
Hello, my brand new WCG660 washing machine will not allow me to press the OK button on the programming panel. It is saying language ENGLISH UK but won’t accept OK hence I cannot move on. Is there something I am doing wrong?
many thanks
Solution Summary
AI-generated from this discussion
This thread was marked as solved. Here's a summary of the problem and the fix, generated from the discussion below.
New Miele WCG 660 will not accept OK at initial language selection
- The problem
- A brand new Miele WCG 660 washing machine would not register the OK button on the programming panel at first setup, leaving the display stuck on 'language ENGLISH UK' and preventing further use. Other owners in the discussion reported the same behaviour on new WCG360 WCS and WEG 365 machines.
- Likely cause
- Most strongly supported diagnosis is a faulty control/display interface or programmer from new. One reply suggested checking the manual first in case of an unusual setup method, but no user confirmed operator error.
- What fixed it
- The only documented action was to try Miele's reset procedure: turn the machine on, open the door, switch power off at the wall, wait, restore power, then close the door, repeating with longer waits. In the reported case this did not work, and the machine was to be returned/replaced. Exact repair of the original machine was not confirmed.
- Checks to try
- Checked whether the manual described a different setup method
- Tried Miele reset procedure with 20 seconds wait
- Tried reset again with 5 minutes wait
- Tried reset again with 2 hours wait
7 Answers
Hi. I'm not sure, all i can suggest is to double check the instructions in the manual - especially if you are operating it "intuitively" in case there's some unexpected way of doing it contrary to common sense. Other than that it has to be a fault.
Need Professional Help or Spare Parts?
I have found the same problem with our new WCG360 WCS that was delivered yesterday. My view is that it is a fault unless Miele advise different when I contact them tomorrow. Not what you want straight out of the box when you buy a premium product.
Please let us know how it turns out. It seems very strange to have such a basic fault from new.
Need Professional Help or Spare Parts?
Miele told me how to reset.
Turn machine on, open door, turn power off at wall, wait 20 secs. turn power on at wall, close washing machine door.
If does not work, repeat but wait for 5 mins, if not reset, then repeat and wait for 2 hours.
Nothing worked, will need to send it back.
I have the same problem with my brand new WEG 365 washing machine! The screen interface is clearly defect and not what anyone should expect from such an expensive brand. I bought it from John Lewis so I intend to ask them to replace the machine and compensate me for my time in sorting this problem out
I had a family member carry out all 3 tests and it did not reset. I am repeating the 2 hour final reset procedure and in the meantime I have ordered a replacement machine from Miele with free installation for tomorrow. Miele customer services were surprised we had this fault, the machines are apparently tested at the factory. The retailer of the faulty machine is coming to collect it, but that may be a 2 weeks wait.
Thanks for the update, yes it would be highly unusual for a brand new Miele to be faulty. Let us know if the new one is OK.
Need Professional Help or Spare Parts?
Your Answer
Sign in to share your expertise and post an answer.
Related Questions
Miele WT945 - no water going into drum
1 answer • 1 reply
Miele WWI660 water under machine.
1 answer • 1 reply
Miele WT945 discharges water into bottom of machine from lower condenser hose after final spin?
1 answer • 13 replies
Tension springs on Miele W2243
1 answer • 17 replies
Miele W5872 Fault F104 (low voltage to motor)
1 answer • 3 replies
Miele WKG120 Twindos leaking intake
1 answer • 1 reply
Miele WD2780 Fault 53
1 answer • 4 replies
Miele Prestige Plus washing machine: 'Check Inlet' light flashing.
1 answer • 5 replies
Miele Washing Machine (Spinning Noise)
1 answer • 4 replies
Miele WCD020WCS 8kg
1 answer • 1 reply