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HELP PLEASE Hotpoint

STStevieb
Asked about 6 years ago 9,517 views
0

Please see photos i don't know what to do squint drum noisy machine small bits of grey plastic when we wash stuff. All help and advice appreciated, many thanks . Stevie

Solution Summary

AI-generated from this discussion

This thread was marked as solved. Here's a summary of the problem and the fix, generated from the discussion below.

Hotpoint washing machine with noisy drum and grey plastic debris

The problem
The washing machine drum was noisy, appeared out of line with a large gap visible at the top, and there were small bits of grey plastic coming out in the wash. The inner drum could be moved up and down and side to side.
Likely cause
The strongest diagnosis in the discussion was collapsed drum bearings, supported by the drum movement being present and the machine having been noisy for some time. A broken or corroded drum spider was also suggested as a possible cause, but this was not confirmed.
What fixed it
Forum advice indicated a major repair was likely. The original poster concluded it was probably better to replace the machine rather than repair it. No repair was carried out or confirmed.
Checks to try
  • Checked whether the drum could be lifted up and down
  • Observed side-to-side movement of the inner drum
  • Noted a large gap at the top of the drum
  • Reported the machine had been noisy for a while
  • Noted small grey plastic pieces in the wash

Safety: Further diagnosis should be carried out by a suitably qualified appliance engineer.

Replacement recommendedGenerated 4 Aug 2026 · AI summaries can make mistakes — read the full thread below.
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4 Answers

Accepted Answer
0
WH
WhitegoodshelpVerified Engineer
Answered about 6 years ago

Looks like there's a very large gap at the top of the drum can you lift the drum up and down?

Whitegoods Help — appliance repair expert and forum host.
0
ST
Stevieb
Answered about 6 years ago

Yes up and down and side to side but its only the silver bit.

0
WH
WhitegoodshelpVerified Engineer
Answered about 6 years ago

This usually happens if the front drum bearing collapses (has it been excessively noisy for sometime?) Or it can happen if 1 of the 3 aluminium drum spiders that attach to the back of the drum either corrode or crack. The latter usually results in the drum lifting up and down excessively mostly at 1 point. If it moves up and down by the same amount all of the way around the drum then it's usually drum bearings that have collapsed unless by any chance if all 3 of the drum spiders corroded and cracked. Needless to say it's likely to be a big and expensive repair.

Whitegoods Help — appliance repair expert and forum host.
1
ST
Stevieb
Answered about 6 years ago

Hi thanks Andy it has been noisy for a wee while.so probably better off buying new ,this one ows us nothing.

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