There's a very good internet price on the ISE machine (£351) but the supplier cannot fulfil the guarantee as he covers London and St Albans, and I live many miles from there. He did say, however, that the CDA CI555 is an identical machine albeit with a different guarantee: 1 year labour, 5 years parts.
Does anyone have any experience of CDA machines? I did a search on the forum but couldn't find anything about them.
Thanks for your help.
Solution Summary
AI-generated from this discussion
This thread was marked as solved. Here's a summary of the problem and the fix, generated from the discussion below.
CDA CI555 not confirmed as the same machine as ISE model
- The problem
- The poster was told by a supplier that a CDA CI555 washing machine was identical to an ISE machine, apart from a different guarantee, and asked whether this was correct and whether CDA machines had any known issues.
- Likely cause
- The accepted reply states the CDA CI555 is definitely not the same machine as the ISE. It may share similar specifications as a standard production model, but the ISE was said to have negotiated differences and a different aftersales support arrangement.
- What fixed it
- No repair was involved. The accepted advice was that the CDA CI555 should not be treated as the same machine as the ISE, and that the main distinction was the ISE package of local engineer supply, installation and 5-year parts and labour support. A later reply said the original claim was apparently a mistake and had been removed.
- Checks to try
- Supplier claimed the CDA CI555 was identical to the ISE machine apart from the guarantee
- Accepted reply stated it was definitely not the ISE machine
- Follow-up reply said the claim was apparently a mistake and had been removed
3 Answers
Hello. It's definitely not the ISE washing machine and I'm sure they aren't allowed to associate it with the ISE. The washing machine may have the same specifications because the ISE washing machine is a standard production model but the people behind the ISE negotiated some differences, which they felt improved it. However, the overwhelming main difference that the ISE offers is that it's only supplied by local independent engineers who look after the delivery and installation and then look after the washing machine throughout its 5 year parts and labour warranty. The ISE costs more than a similarly made and specified washing machine because more of the purchase price goes into the 5 year guarantee and the standard of aftersales service you should receive ( ISE washing machine concept and aspirations )
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Apparently it was a mistake and has now been removed
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