Solved

Heater element stuck

STStu
Asked over 4 years ago 5,150 views
0

My hotpoint washing machine heater element won't come out despite undoing the central bolt & tapping it through. The element comes out so far but appears to be catching on something inside that won't allow it to come completely out.

Can you advise please

Solution Summary

AI-generated from this discussion

This thread was marked as solved. Here's a summary of the problem and the fix, generated from the discussion below.

Washing machine heater element partly withdrawn but snagging internally

The problem
A Hotpoint washing machine heater element could not be removed fully after the central bolt was undone and tapped through. The element came out part way, then appeared to catch on something inside the tub.
Likely cause
The accepted reply said the element may be snagging on a foreign object inside, specifically an underwire from a bra tangled around it. This was presented as a probable explanation, not a confirmed fault.
What fixed it
Recommended action was to remove the sump hose and feel for any foreign object obstructing the element. If the element still could not be removed, the machine would need further strip-down; the reply noted that many drums are not designed to be taken apart. The exact repair was not confirmed in the thread.
Checks to try
  • Central bolt undone and tapped through
  • Element withdrawn part way before catching
  • Suggested check via sump hose for a foreign object
Parts or tools mentioned
  • Sump hose

Safety: Further diagnosis should be carried out by a suitably qualified appliance engineer.

Cause identifiedGenerated 13 Aug 2026 · AI summaries can make mistakes — read the full thread below.
Was this summary helpful?

1 Answer

Accepted Answer
0
WH
WhitegoodshelpVerified Engineer
Answered over 4 years ago

Hi Stu. I’ve had them catching on an underwire from a bra several times before. It can tangle up with it.

You could take off the sump hose and see if you can feel anything.

This article may help - how to take out the heating element from a washing machine

There’s no other access, so if you can’t get it out it would have to be stripped down, although a lot of drums can’t be taken apart any more

Whitegoods Help — appliance repair expert and forum host.

Your Answer

Sign in to share your expertise and post an answer.

Need an engineer?

Find an Engineer

Rather leave it to a pro? Find a local engineer to diagnose and repair your appliance.

  • Search by your postcode
  • See the checks each business has passed
  • Compare ratings and call-out charges

Need a spare part?

Spare Parts Guide

Fix it yourself for less. Work out which part your appliance needs before you order anything.

  • Match the symptom to the likely part
  • How to find your full model number
  • When a genuine part is the safer choice