The Miele Warranty
I'm hoping to buy my first ever washing machine!! how exciting! After reading about lots of different things i think i'm going to splash out and buy the Miele W1714. My only quesiton is about the warranty. I've seen a lot of talk about 10 year and 5 year warranties, but when I look at buying the machine no site mentions it. What's the crack? Is it a limited period offer? If so, does anyone have any inside info as to when Miele may offer this again?
Solution Summary
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This thread was marked as solved. Here's a summary of the problem and the fix, generated from the discussion below.
Query about Miele W1714 extended warranty availability
- The problem
- The discussion was not about a machine fault. The buyer wanted to know whether the Miele W1714 was covered by a 5-year or 10-year warranty offer, as retailer listings did not mention it, and asked if the promotion was a limited-time offer and when it might return.
- Likely cause
- The most strongly supported explanation was that Miele's extended warranty promotion was temporarily unavailable, with forum members believing the 10-year offer would restart soon. This was presented as expectation rather than confirmed published policy.
- What fixed it
- No repair was involved. The accepted reply agreed that the 10-year warranty offer was expected to return shortly, and another poster said Miele customer support had advised it should hopefully start around the end of that month. The original poster accepted this information. The exact warranty terms or restart date were not independently confirmed in the thread.
- Checks to try
- Retailer listings did not mention 5-year or 10-year warranty cover
- One forum member said they called Miele customer support
- Accepted reply stated the offer was expected to return soon
5 Answers
That's my understanding, it won't be long now. No idea why there's been a few weeks gap unless it was an experiment to see how sales were affected.
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I've just started looking for my first one too and have been impressed with what I have read about Miele (thanks Washerhelp).
I called Miele customer support today and I was informed that the 10year warrenty offer should hopefully start around the end of this month.
I'm waiting until then...
Thanks guys...that is good news...
That's good news. If the machines are as reliable as we are led to believe then the extended warranties must be a great and inexpensive way for Miele to promote their products.
I would think the 10 year warranty especially goes a long long way in attracting new business from people fed up with paying for repairs/new machines as well as helping to justify the price premium.
I think this is important for most people browsing the stores as it really differentiates Miele from the other brands .Unless you do your research (Washerhelp ) you probably wouldn't understand where all the extra money was going.
I will also be ordering a new washer when the extended warranties are released again.
Thanks Gary. It's amazing how easy it is to just dismissively write off "expensive" products without stopping to wonder why they are more expensive. No one is going to produce something at twice the cost unless they know it is worth every penny and more. A Miele may not be for everyone (because of the extra investment cost) but at least if people realise exactly what the extra money goes into they can make an informed choice.
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