Solved
Hotpoint

Hotpoint Wd440 - Throws Water From Dispenser Drawer

HPhpuser
Asked about 15 years ago 8,727 views
0

Hi -

We have a Hotpoint WD440 which expels water from its dispenser drawer, usually during the rinse stages. It starts trying to spin (or 'balance') when it's still full of water, forcing it back up to the drawer. On other occasions it just stops, with water in the drum, and won't continue until switched off and back on. This seems to happen when it wants to empty. It doesn't always occur, and the pump does get the water out. (Not quickly enough, perhaps ?) These symptoms don't always accompany each other - it varies.

The pipework and drain it empties into aren't blocked, and its hose looks OK. There are no flashing or extinguished lights when it stalls.

Should I be pulling the box out to inspect the filter and pump?

TIA.

Solution Summary

AI-generated from this discussion

This thread was marked as solved. Here's a summary of the problem and the fix, generated from the discussion below.

Hotpoint WD440 ejecting water from dispenser due to restricted draining

The problem
A Hotpoint WD440 was throwing water out of the dispenser drawer, mainly during rinse/spin, and sometimes stopping with water left in the drum until power was cycled. The drain hose and household waste pipe had already been checked and were reported clear.
Likely cause
Confirmed partial blockage in the drain path, specifically debris trapped under the ball valve area in the sump hose, slowing water evacuation enough for water to back up and exit via the dispenser drawer.
What fixed it
Check and clear the pump filter or, on this machine type, the hidden filter area in the sump hose. The blockage was removed from under the ball valve area and the machine then completed rinse/spin and a full wash normally.
Checks to try
  • Drain pipework checked and reported not blocked
  • Drain hose checked and reported OK
  • Pump/filter area inspected
  • Debris found under the ball valve ('ping-pong ball thingy') in the sump hose
  • Machine tested on rinse & spin and on a full wash after clearing blockage
Parts or tools mentioned
  • Pump filter
  • Sump hose
  • Debris described as 'clothy' gunk
  • Pound coin

Safety: Isolate the appliance from the electricity supply before inspecting the pump filter or sump hose. Further diagnosis should be carried out by a suitably qualified appliance engineer.

Confirmed fixedGenerated 18 Aug 2026 · AI summaries can make mistakes — read the full thread below.
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2 Answers

Accepted Answer
0
WH
WhitegoodshelpVerified Engineer
Answered about 15 years ago

Water coming out of the soap dispenser drawer on spin usually indicates a problem with emptying the water fast enough. If it can't empty the water at all it's unlikely to spin at all, but if it empties most of the water it will go into a spin but then it can't get rid of the water fast enough so it pours out of the soap drawer. Check the pump filter for blockages.

Some older Hotpoint washing machines have only a hidden filter in the sump hose, which often got clogged up with bed linen fluff. Trouble shooting advice for washing machines not emptying water including where the pump filter is can be found here. The trouble shooting is about not emptying any water but is the same as for not emptying it fast enough due to partial (as opposed to full) blockages - troubleshooting washing machine pumps

Whitegoods Help — appliance repair expert and forum host.
0
HP
hpuser
Answered about 15 years ago

Thanks for your advice. I thought I'd give it a shot. Lo and behold - my toil was rewarded with some 'clothy' gunk and a pound coin! I didn't venture too far in, so this little bundle was found right under the ping-pong ball thingy in the sump hose. It's just completed a rinse & spin and a full wash - without stopping.

And only the clothes are wet...

Cheers.

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