Hotpoint Stuck Full Of Water
My Hotpoint FEW 12 stopped working a couple of days ago. The wash cycle finished and the "Program End" light came on, but it was still full of water. I removed the drain pipe from the stand pipe and syphoned the water out the machine, so no blockages. I removed the pump and found a hair band wrapped round the impeller, so ordered a new pump. I just fitted the new pump but still have the same problem. I checked the wired from the control board to the pump and there are no breaks. I also checked the voltage to the pump and it's reading 230v on the live AND the neutral side, that can't be right can it? Any ideas before I buy a new machine!?
Solution Summary
AI-generated from this discussion
This thread was marked as solved. Here's a summary of the problem and the fix, generated from the discussion below.
Hotpoint FEW 12 ends cycle with water left in drum
- The problem
- A Hotpoint FEW 12 completed the wash cycle and showed the Program End light, but the machine remained full of water and would not drain. The owner had already siphoned the water out, found no blockage in the drain hose route, replaced the drain pump after finding a hair band on the old impeller, and checked the wiring from the control board to the pump for breaks.
- Likely cause
- Most likely a missing neutral path to the drain pump, due to a neutral-side connection fault or possibly the pump being switched on the neutral side. The discussion supports a neutral continuity issue rather than a blocked drain or failed replacement pump.
- What fixed it
- Carry out a continuity test on the pump's neutral path and related connections with the machine isolated from the power supply. The accepted advice was that if live is present but there is no proper path to neutral, the pump will not run. The exact repair after this diagnosis was not confirmed in the thread.
- Checks to try
- Drain hose removed and water siphoned out
- Old pump removed and a hair band found wrapped around the impeller
- New pump fitted
- Wiring from control board to pump checked for breaks
- Voltage checked at pump and reported as 230V on both live and neutral sides
- Parts or tools mentioned
- Drain pump
- Continuity test meter
Safety: Do not continue powered testing based on forum advice. Further diagnosis should be carried out by a suitably qualified appliance engineer.
1 Answer
The pump needs a live and neutral to run. If power is running to the pump and then through it to the neutral side but there is no path to neutral either because of a connection problem on the neutral side or by chance the pump is switch on the neutral side then it wont run. You need a continuity test meter to check the neutral path. Engineers don't test with the machine powered up.
Help article here - washer stuck full of water
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