Zanussi Door Opens Whilst In Full Spin
Hello, i have had my Zanussi ZWF 1431W since December 2005, when the 1 yr manufacture warranty ran out i took out extra insurance via Legal and general, (paid monthly £700 in total) i have had no problems with this machine and have not had any cause to call for a engineer until last week my Grandson accidently found out the door could be opened whilst spinning, i contacted the insurance last Wednesday and a engineer came out today, he tested the machine and made a phone call i could hear the conversation, he was checking about a Technical bulletin with regards to this problem, he then replaced the door lock spun the machine at full spin and tried the door again and it opened, he made another call then cut the plug of my machine and told me Zanussi (stressing nothing to do with Legal and General ) was going to replace my machine, when i asked him about this problem he was very vague and just said not all models are affected but mine obviously was which is why they are replacing it.
I just wonder why as my machine came direct to me from Zanussi ( a replacement for the same model which had alot of problems)and it was registered with them why wasn't i contacted about this problem if they knew about this fault, Zanussi told me they have no knowledge of a problem but are exchanging my machine ??? my Grandson opened the door whilst it was spinning thank god i was next to him at the time (hes 4). Zanussi have offered me a replacement for my machine the machine ZWG 6141P costs about £225 it seems their cheapest machine, a lot cheaper than mine at the time i paid £389. same spec 6kg 1400 spin but lacking the digital display (which i quite like to see how longs left) i just wondered if anyone has had a problem like this, any advise please thanks Sue.
Solution Summary
AI-generated from this discussion
This thread was marked as solved. Here's a summary of the problem and the fix, generated from the discussion below.
Zanussi ZWF 1431W door can be opened during full spin
- The problem
- A Zanussi ZWF 1431W washing machine was found to allow the door to be opened while the drum was in full spin, creating a serious safety risk. An attending engineer replaced the door lock, but the door could still be opened during a full-spin test. The machine was then condemned and the plug was cut off, with Zanussi said to be arranging a replacement machine.
- Likely cause
- The strongest forum diagnosis is wear of a plastic plate in front of the door interlock, which can cause this fault. A replacement door interlock alone did not cure the problem. The exact root cause was not formally confirmed in the thread.
- What fixed it
- The documented action was replacement of the door lock, which did not resolve the fault. The machine was then taken out of use and a replacement appliance was offered. No completed repair to the original machine was confirmed.
- Checks to try
- Engineer tested the machine
- Door lock was replaced
- Machine was run at full spin and the door was tested again
- Engineer checked a technical bulletin by phone
- Parts or tools mentioned
- door lock
- plastic plate in front of the door interlock
Safety: Do not use the machine if the door can be opened during spin. Further diagnosis should be carried out by a suitably qualified appliance engineer.
2 Answers
I've not heard of any such problem, it seems strange that such a simple albeit dangerous and serious problem couldn't be fixed. I wonder if by any chance they just wrote it off because they were flummoxed by the new interlock not fixing the problem.
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I've had information that there is a plastic plate in front of the door interlock which can wear causing this fault. Sometimes this plate comes with a new door interlock - though not always.
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