Miele W5740 - Broken Door Seal

This thread was marked as solved. Here's a summary of the problem and the fix, generated from the discussion below.

Miele W5740 door seal section torn away

The problem

A small section of the rubber door seal on a Miele W5740 came away when the door was opened after a wash. The damaged piece was from the front outer section that contacts the door glass. The owner queried whether this should be covered under the 10-year warranty.

Likely cause

The strongest diagnosis in the discussion is accidental or external damage to the seal rather than a mechanical failure. The accepted reply said it looked as though the piece had been ripped out with force, possibly by laundry trapped between the door glass and seal during spin. Other unconfirmed suggestions were deterioration from conditions in an unheated garage or the rubber softening/sticking to the glass.

What fixed it

No repair was confirmed in the thread. The accepted advice supported the manufacturer's view that this type of seal damage would usually be treated as wear, accidental or maintenance-related damage rather than a warranty-covered mechanical fault. Exact repair action was not documented.

Checks to try

• Visual inspection/photo of the missing section of the door seal
• Consideration of whether laundry may have been trapped between the door glass and seal
• Consideration of storage/use conditions in an unheated garage