Proactive Washing Machine
Is filling and emptying ok drum won't move, wen I open door it will spin more loosely than usual for a bit then becomes very stiff
Solution Summary
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This thread was marked as solved. Here's a summary of the problem and the fix, generated from the discussion below.
ProActive washing machine drum not turning; belt refitted, then machine stopped operating and was discarded
- The problem
- The washing machine filled and emptied correctly at first but the drum would not turn. With the door open, the drum would spin more freely for a short time and then become very stiff. After the belt was found underneath and refitted, the machine then would not fill and finally would not do anything.
- Likely cause
- The accepted reply said the symptoms suggested the drive belt had come off. It was also stated this can happen because of a more serious underlying fault such as drum collapse or failed bearings. After the machine was turned upside down, a further probable issue was water affecting components, but no exact post-repair fault was confirmed.
- What fixed it
- The belt was refitted by the owner after accessing the underside. However, no successful repair was confirmed. The machine was ultimately thrown away and replaced. The discussion also noted the brand appeared to have poor spare-parts support and be difficult to repair.
- Checks to try
- Initial symptom check: machine was filling and emptying but drum would not move
- Drum was checked by hand through the door and found to loosen briefly then become stiff
- Belt was found underneath the machine
- After refitting the belt, the machine was tested again and then would not fill
- Final check by owner: machine then would not do anything
- Parts or tools mentioned
- Drive belt
- Coat hanger
Safety: The thread warned not to turn a washing machine upside down because water can get onto parts or into the pressure switch. Further diagnosis should be carried out by a suitably qualified appliance engineer.
6 Answers
Hi, this is covered in my fault finding guide here - washing machine drum not turning - from your description it sounds like the belt has come off, which could be non-serious, but it could also be very serious if the drum has collapsed or bearings gone. This article looks at causes of belt coming off washing machine
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Have u dealt with these machines, wot a nitemare turned machine upside down and found belt, went online to c how belt is fitted, no access on these machines it's all one unit, after wot should have been a 10 min job which then took 2 people a coat hanger and 45 mins gets the belt on. Puts top back on machine and stand upright attaches water and the stupid thing won't fill wen switched on ???
You should never turn a washing machine upside down, lay it down on its front or back to get access underneath. Water can get onto parts or inside the pressure switch if turned upside down. Do you mean ProActive washing machine? I've never heard of them but to be honest they are probably not too repairable.
Need Professional Help or Spare Parts?
If it isn't filling with water, but it seems to be spinning ok then carefully check everything on this article Washing machine won’t fill with water
Need Professional Help or Spare Parts?
Won't do anything, threw the heap of shit out, and bought a Beko, wen looked into it, it has no spare parts and is basically designed so it can't b repaired would not recommend this brand to anyone
Tnx for getting bk to me though appreciated
Yes it looks like one of the cheap brands badged up for retailers to sell cheap but with no real aftersales support and a nightmare when they go wrong. Beko are also budget machines but they are at least very common and spares and repairs should be easier.
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