Washing Machine Worked For 5 Weeks waiting for parts..
Hi,
I purchased a washing machine from currys online on the 5th Nov. It broke down within 2 weeks and an engineer was sent out on the 22 December. The parts were ordered and hotpoint expected them on the 9th jan. One of the parts is out of stock with Hotpoint in Italy and they can't give me a date of when they will get it in again.
In the 1st week of January I went down to my local currys to speak to their know-how team and they have washed their hands off it now because a hotpoint engineer came out. Could you please tell me where I stand. I'm sure you can imagine a family of 5 and no washing machine from12/13th December.
Many thanks
Rosemary
Solution Summary
AI-generated from this discussion
This thread was marked as solved. Here's a summary of the problem and the fix, generated from the discussion below.
New washing machine failed early and repair parts delayed indefinitely
- The problem
- A washing machine bought on 5 November failed within about two weeks. An engineer attended on 22 December and ordered parts, but one part was out of stock and no delivery date was available. The machine had been unusable since around 12/13 December, leaving the household without a working washer for an extended period.
- Likely cause
- An inherent fault was suggested because the machine failed within the first six months of purchase. The exact component fault was not stated.
- What fixed it
- The accepted advice was to pursue the retailer rather than accept an open-ended wait for parts. The retailer was said to remain responsible under consumer law even though the manufacturer’s engineer had attended. The recommended action was to state that the product was faulty when sold, that the repair time had become unreasonable, and to ask for an exchange; if refused, seek advice from Citizens Advice. No completed appliance repair was confirmed.
- Checks to try
- Engineer attended on 22 December
- Parts were ordered
- One required part was reported out of stock with no date available
- Machine had been out of use since about 12/13 December
1 Answer
If a fault develops on a new product within 6 months it is deemed by the Sale of Goods Act to have been faulty when sold (it had an inherent fault) unless the retailer can prove otherwise. If they can repair it quickly and it isn't too serious most people would accept a repair but the repair should be done in a reasonable time. The fact that an engineer came out doesn't affect your rights under the sale of goods act. You could try telling them they sold you a faulty machine, which broke down within the first 6 months so consumer law says it was faulty when sold which is a breach of contract. You now feel the amount of time you've been without it is completely unreasonable especially as there is no idea how much longer it might be. If they won't exchange the machine you need to take advice from citizens advice.
The main problem is that it's now been so long that everyone is likely to think the part should arrive any day now so there's nothing to do, and of course it might.
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