I have a Miele washing machine that our local engineer cannot fix and is at a loss as to what is the issue.
Does anyone know if there is a list of recommended engineers that have the diagnostic equipment.
Miele engineers charge £110 for the first 30 minutes and then £10 for every 6 minutes thereafter plus parts which is out of our league.
Thanks
Andrew
Solution Summary
AI-generated from this discussion
This thread was marked as solved. Here's a summary of the problem and the fix, generated from the discussion below.
Miele washing machine needs brand-specific diagnosis
- The problem
- A Miele washing machine has a fault that a local independent engineer could not identify or repair. The owner asked whether there is a list of recommended engineers with the necessary diagnostic equipment.
- Likely cause
- The discussion suggests the issue could not be diagnosed because Miele technical information and specialist laptop-based diagnostic equipment are generally not available to most independent repairers. The exact appliance fault was not identified.
- What fixed it
- The accepted advice was to use a proper Miele engineer or an authorised Miele repairer, as these machines may require brand-specific knowledge and diagnostic equipment. It was also suggested to check whether an authorised Miele repairer in the area might charge less than Miele directly.
- Checks to try
- A local engineer had already inspected the machine and was unable to determine the fault.
- Parts or tools mentioned
- Miele specialist laptop-based diagnostic equipment
Safety: Further diagnosis should be carried out by a suitably qualified appliance engineer.
2 Answers
Unfortunately Miele are one of the brands that are difficult to get technical information for if you are an independent repairer. It is the same with many appliance brands but especially so with premium high-quality brands like Miele. At the end of the day the situation is that manufacturers who not only build and sell appliances but have a department that repairs them will inevitably see independent engineers as rivals and competition and are therefore commonly reluctant to help them. With Miele there is the added complexity of them being sophisticated premium appliances and Miele believe that they need their own highly qualified engineers to maintain them. They also have some specialist equipment on laptops which will never be made accessible to independent engineers.
With Miele machines being so generally reliable few engineers really bother with them and many would just refuse to call out to one unless it sounded like a very straightforward issue. If you've already had an engineer out and he is unable to work out the problem then it is probably safe to say that you will need a proper Miele engineer, or at least an authorised Miele repairer. Try checking out if there is an authorised Miele repairer somewhere in your area who may charge less than Miele themselves.
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