Bosch Exxcel washer dryer WVD24520GB seems to have crashed
I've looked at your common faults document, as well as everything I can find online to answer this question.
I returned home to discover the wash/dry had stopped, it was stuck on about 58 minutes drying left. I turned to zero, waited for the door to unlock, and removed the laundry. I didn't think too much more of it.
I loaded the machine for another wash tonight, turned the knob - and it just shows the LCD timer bar, nothing else.
No buttons seem to do anything.
I've tried all the online solution suggestions I can find including turning to 1 o'clock and holding power, turning to 6 o'clock and holding timer, then to 7 o'clock and holding timer (doing this for all buttons in fact).
Nothing changes. I just still get the LCD timer bar. If I turn the knob back to zero, the display goes off. To any other position, the timer bar.
I've tried disconnecting the power for 5 minutes, and for 45 minutes. Still the same.
This isn't the childlock key problem.
I've attached a screenshot
Any ideas? Thanks!
Solution Summary
AI-generated from this discussion
This thread was marked as solved. Here's a summary of the problem and the fix, generated from the discussion below.
Bosch WVD24520GB stuck showing only LCD timer bar; motor brushes replaced
- The problem
- Bosch Exxcel washer dryer WVD24520GB stopped mid drying cycle at about 58 minutes remaining. Afterwards, turning the selector to any programme only showed the LCD timer bar, with no other display information and no button response. Turning back to zero switched the display off. Power disconnection for 5 and 45 minutes did not change the fault.
- Likely cause
- The accepted reply suggested a control software or control/display PCB issue because the display was lit but not showing normal programme information. However, the later confirmed repair was worn motor brushes, which prevented operation even after the display was reset.
- What fixed it
- A reset was reportedly achieved by the owner, restoring the display, but the appliance still would not run. Bosch then attended and fixed the machine by replacing the motor brushes. Reported costs were £99 call-out and £25 for brushes, £124 total.
- Checks to try
- Machine had stopped during drying with about 58 minutes left
- Display only showed the LCD timer bar on any programme position
- Buttons were unresponsive
- Selector at zero turned the display off
- Power was disconnected for 5 minutes
- Power was disconnected for 45 minutes
- Owner later managed to reset the display, but the machine still would not work
- Parts or tools mentioned
- Motor brushes
Safety: Further diagnosis should be carried out by a suitably qualified appliance engineer.
5 Answers
Hello. My main suspect would be a problem with the software that runs the programs or within the control and/or display pcbs. If you've unplugged it that would seem to rule out a temporary crash. The display seems strong, but is not being told what to display so I can only advise you need an engineer. Please let us know if you find out what caused it.
Need Professional Help or Spare Parts?
Hi there
I have the same problem with this. Did you manage to get it fixed and if so, how much did it cost?
Bosch quotes £99 for the call out plus the fix for parts, but did it need any parts or was it just a software issue that they resolved.
thanks.
Hi all - well, here's an update.
I managed to reset it and so got the display showing again.
But, it still wouldn't work.
So I called out Bosch, paid my £99 and engineer took and look and fixed it by replacing the brushes. Brushes cost £25, so all in £124.
So for me that solved the problem.
Thanks for the update. It’s a shame modern washing machines often exhibit ridiculous symptoms that don’t imply anything about the fault. Hotpoint and Indesit washing machines can cause the whole machine to go dead with an open circuit motor but I didn’t realise a Bosh could too.
Need Professional Help or Spare Parts?
LOndon2017, you say you managed to get the display to reset. Which method did you use to do that?
Thanks in advance
Your Answer
Sign in to share your expertise and post an answer.
Related Questions
Bosch Logixx Washer/Dryer bra wire behind drum repair
1 answer • 6 replies
Bosch washer dryer drying issues
1 answer • 1 reply
Replacing a dryer fan in a Bosch Washer/Dryer combo machine
1 answer • 1 reply
Bosch wvh28360gb washer dryer clothes not fully drying
1 answer • 1 reply
Bosch washer dryer not heating on drying cycle
1 answer • 3 replies
Bosch Washer/Dryer combo that stopped in the night on a wash/dry cycle
1 answer • 1 reply
Bosch washer/dryer leaving black marks
1 answer • 4 replies
Bosch washer dryer
1 answer • 2 replies
Washer Dryer - Bosch WDU28560GB - Red ring of death (includes video)
1 answer • 5 replies
Bosch avantixx washer dryer freezing
1 answer • 1 reply