WKG 120 knocking rattling noise on spin
Thank you for your reply, I tried to send you a video of what my machine sounds like, but the file was too big, so I tried to send you a video from Youtube, but I couldn't send that either. If you are able the video on you tube is called Miele W1 Washing machine and its posted by niceguy235uk1 . My 14 month old Miele WKG 120 sounds exactly like that. I hope you can listen to it and tell me what that noise is. That noise though is what the engineers have said to me is the suspension springs. The suspension springs got replaced in January 2017 and all was good, then in April 2017 it started to get noisy again, the springs were not replaced just lubricated, it helped a bit but now its noisy again. Please can you help. From Mel
Solution Summary
AI-generated from this discussion
This thread was marked as solved. Here's a summary of the problem and the fix, generated from the discussion below.
Miele WKG 120 knocking/rattling on spin traced to rear suspension springs
- The problem
- A 14-month-old Miele WKG 120 washing machine was making a knocking/rattling noise during spin. The noise had previously improved after suspension spring work but returned.
- Likely cause
- Faulty or noisy rear suspension springs. The discussion indicates this was a recurring issue and the original poster believed there may have been a fault affecting some suspension springs.
- What fixed it
- An engineer replaced the two rear suspension springs and fitted a protective sheath over the springs. The accepted reply also stated the noise was not normal or acceptable for this model.
- Checks to try
- Engineer inspection identified the back two suspension springs as the source of the noise
- Previous spring replacement in January 2017 stopped the noise for a time
- Later lubrication of the springs only helped slightly before the noise returned
- Parts or tools mentioned
- 2 back suspension springs
- protective sheath for the springs
4 Answers
Hello Mel. You could have posted a link to the video. I've just had a look. It has loads of comments on it saying it's the springs so it looks like it's a recurring problem. Sounds unusual for a Miele washing machine. I can confirm that it definitely should not make that noise. A Miele washing machine should be quieter than any other washing machine around. Do not accept any engineer saying it is normal or acceptable.
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Here is the video BTW for anyone else interested
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Hi, the engineer has been, he replaced the 2 back suspension springs, which I was happy with as he went through it with me and demonstated that is was the back two, he also put a protective sheath over the springs. I also got the impression that there has been a fault with some of the suspension springs. Thank you for replying to my messages and I think your site is very good. I have been reading some good tips on your site.
Many thanks Mel. And thanks for giving an update which will help anyone else with the same noise.
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