Filter stuck

This thread was marked as solved. Here's a summary of the problem and the fix, generated from the discussion below.

Candy Grand Vista filter access damaged and cannot be opened

The problem

A Candy Grand Vista washing machine, bought three months earlier, had a filter flap or housing that appeared to have been pushed upwards from underneath, apparently leaving the filter inaccessible and impossible to open.

Likely cause

Physical damage to the filter access area or surrounding metalwork, possibly from delivery handling, was suggested by the owner. The exact cause was not independently confirmed.

What fixed it

The accepted advice was to ask the retailer to replace the machine if it could not be repaired.

Checks to try

• Owner attempted to clean the filter and found it could not be opened
• A repair person reportedly said it could not be repaired because the metal could not be bent back