Where to get parts. Model number not recognised

This thread was marked as solved. Here's a summary of the problem and the fix, generated from the discussion below.

Hoover DXOA 610HCB/1-80 door part not recognised when searching for spares

The problem

The washing machine door has a broken plastic section inside the door assembly that retains the door handle spring. The owner needed either a complete door or the plastic surround around the glass for model DXOA 610HCB/1-80, but could not find the part online and the model number was not being recognised.

Likely cause

Broken plastic within the door assembly around the handle spring mounting. The parts search issue may be due to using an over-long model reference, although the owner stated DXOA 610HCB/1-80 matched both the rating sticker and paperwork.

What fixed it

Recommended action was to try sourcing the part from Ransom Spares and, if it was not listed, submit a parts request. Another suggestion was to search using only the first part of the model number and to verify the model number from the rating sticker behind the door.

Checks to try

• Model number checked on the rating sticker
• Model number confirmed against the machine paperwork

Parts or tools mentioned

• Door assembly
• Plastic door surround around the glass
• Door handle spring retaining section