LG Machine Problem

Question

Hello everyone,

I was hoping someone could help me. I have a LG WM14311FD washing machine. It's rather old (2006) but it only gets used in the summer because we have been living in Qatar for the last ten years. I recently got an error code OE and it was making a grinding noise +  not draining/spinning so I opened it up and the drain pump impeller had come off. I replaced it after looking at some videos but now when it gets to drain it stops and doesn't do anything, although the time left goes down. Also, I am not getting an error code this time. I reopened it and checked everything but could find anything wrong. What could be problem? Thanks in advance.

Whitegoodshelp · Accepted Answer

Hello there. In my experience if the impeller has come off it is usually broken and a new pump is required. For decades a pump impeller used to be screwed on but I haven't known a pump impeller that wasn't pressed into the shaft for decades. Do you mean you bought a new impeller or refitted the old impeller? Pump impellers are not usually available as spares either these days. Only the new pump complete?

fadsarmy · Answer

Thanks for the reply. I bought a complete pump. There are two pumps on my unit and I only replaced the one with the broken impeller. The other pump is also making a slight noise but appears intact and turning. Could this be the problem?

Whitegoodshelp · Answer

Assuming you replaced the drain pump at the bottom, the other pump should be a recirculating pump. If it stopped working the machine should continue working ok but with laundry not getting as wet.

If it still isn’t draining check everything in this article washing machine wont pump water out

If it is draining ok but still giving the OE error it may be a blocked pressure system

LG Machine Problem

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