Solved

Drum springs

NINini
Asked over 7 years ago 9,418 views
0

So my washer was on other night heard a big bang flooded kitchen took back off to investigate looks like the spring that holds the drum up has ripped through plastic support is this fixable

Solution Summary

AI-generated from this discussion

This thread was marked as solved. Here's a summary of the problem and the fix, generated from the discussion below.

Spring mounting on outer drum has broken

The problem
The washing machine made a loud bang and flooded the kitchen. On inspection from the back, the drum support spring appeared to have ripped through the plastic support that holds the drum up.
Likely cause
The accepted reply says the damage is likely to be to the main outer drum fixing where the suspension spring attaches. If so, the outer drum assembly would need replacing. The exact reason it failed was not confirmed, though violent drum movement was raised as a concern.
What fixed it
The accepted advice was that if the spring has torn out of the main outer drum fixing, the repair would require a complete new drum, which was described as costly. No confirmed repair was documented in the thread.
Checks to try
  • Rear of machine removed for inspection
  • Visual check found the drum support spring had ripped through the plastic support
Parts or tools mentioned
  • Complete new drum

Safety: Further diagnosis should be carried out by a suitably qualified appliance engineer.

Cause identifiedGenerated 4 Aug 2026 · AI summaries can make mistakes — read the full thread below.
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1 Answer

Accepted Answer
0
WH
WhitegoodshelpVerified Engineer
Answered over 7 years ago

If it's part of the main outer drum fixing that the spring attaches to you'd need a complete new drum at great cost. Plus there's the concern of exactly how that has happened. Did the drum bounce and thump around violently? You can search for spare parts here appliance spare parts

Whitegoods Help — appliance repair expert and forum host.

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