Jenna

Hello Jenna. If the error code 3 means you need to clean the pump but you can't find anything inside the pump or the pump filter then either the error code 3 doesn't mean clean the pump (or maybe could mean something else as well), or there is another fault that is stopping the water from pumping away and it's not simply that the pump needs cleaning.

The main thing I would say is when the washing machine comes up with error code 3 and presumably stops is there a fair bit of water still inside the washing machine? If it has clearly not pumped away any or most of the water then there must be a fault on the pump or a blockage somewhere else. The only thing I can advise is to very carefully go through the entirety of my article, which covers every possibility that I can think of. There are also links within this article to other related possibilities. If that doesn't help them I can only suggest getting an engineer - Washing Machine Won’t Drain Water