Solved

New machine leaving tiny dark stains

RARayS
Asked over 6 years ago3,366 views
0

Hi, I have just had a new washing machine installed by the engineers.

Some of my clothes are coming out with tiny circular stains only a few millimetres in size.

The stains are black or very dark blue like ink. One Tshirt came out with 2 of the stains right next to each other. Another Tshirt only had one stain.

I have washed other items that have had no stains.

Any advice you could give me would be greatly appreciated.

Thanks

8 Answers

Accepted Answer
0
WH
WhitegoodshelpVerified Engineer
Answered over 6 years ago

Hello Ray. It's very unusual for a brand new washing machine to be faulty, especially like that. Did the manual advise to put the washing machine on a wash cycle empty for the first time? Is the plumbing new? Is it OK now or still doing it?

0
RA
RayS
Answered over 6 years ago

Okay I will. Thanks for your help

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WH
WhitegoodshelpVerified Engineer
Answered over 6 years ago

Aye they are often poorly designed and retain water but make sure the small holes aren’t clogged with limescale or gunge.

0
RA
RayS
Answered over 6 years ago

See the thick rubber seal that the door shuts against. Is it normal for that to sit full of water that doesn't drain away?

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WH
WhitegoodshelpVerified Engineer
Answered over 6 years ago

Hopefully it won't happen again.

0
RA
RayS
Answered over 6 years ago

Yes, I would say the stains were around the same size as the holes in the drum

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WH
WhitegoodshelpVerified Engineer
Answered over 6 years ago

Were the holes the same size as the holes in the drum?

0
RA
RayS
Answered over 6 years ago

Hi thanks for getting back to me. Yes, I ran it at a 60 temp wash empty, the wash took a few hours.

The plumbing isn't new. I will be running alot of washes over the next few days to see if it's still doing it.

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