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Logik

Logik L814wm16

WIwixy15
Asked over 6 years ago 7,529 views
0

hi,

i have a logik L814wm16 washing machine displaying error code e21 (drain pump error),

I have cleaned the filter, removed and cleaned the pump, removed and cleaned the sump hose, removed and cleaned the pressure bottle and hose but the problem persists - the pump is definitely working - its spinning.

I know that there's no water in the machine and yet it's stilling trying to pump out. I have replaced the water sensor switch.

Is there likely to be a drain sensor anywhere? When the pump isn't connected I get error e12 (overfill error).

I'm about to give up and buy a new one....but...

thanks for any guidance.

jack

Solution Summary

AI-generated from this discussion

This thread was marked as solved. Here's a summary of the problem and the fix, generated from the discussion below.

Logik L814wm16 showing E21 despite pump running

The problem
Logik L814wm16 washing machine reports E21 drain pump error and continues trying to pump out even when the machine is empty. The filter, pump, sump hose, pressure bottle and hose were cleaned, and the pressure switch was replaced, but the fault remained. With the pump disconnected, E12 overfill error was shown.
Likely cause
The most strongly supported diagnosis is that the machine is not detecting that the water has pumped away because the pressure system is still blocked or restricted by gunge or limescale. The accepted reply says this is more likely than a faulty pressure switch.
What fixed it
Check and thoroughly clear the pressure system for blockage or restriction. The discussion indicates that replacing the pressure switch often has no effect and points instead to contamination in the pressure system. The exact repair carried out was not confirmed in the thread.
Checks to try
  • Cleaned filter
  • Removed and cleaned pump
  • Removed and cleaned sump hose
  • Removed and cleaned pressure bottle and hose
  • Replaced water sensor/pressure switch
  • Observed E12 overfill error when pump was disconnected
Parts or tools mentioned
  • Pressure switch

Safety: Further diagnosis should be carried out by a suitably qualified appliance engineer.

Cause identifiedGenerated 5 Aug 2026 · AI summaries can make mistakes — read the full thread below.
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1 Answer

Accepted Answer
0
WH
WhitegoodshelpVerified Engineer
Answered over 6 years ago

Hello Jack. If the pump is running and it is draining the water than the error must mean the signal that water has successfully pumped away is not being detected. I've lost count of how many people have replaced the pressure switch with no effect. It's far more likely to be a blocked pressure system caused by gunge and limescale. Full details are in my article here Faults on pressure system

Whitegoods Help — appliance repair expert and forum host.

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