Washing machine filter unscrews only in the front part and doesn't allow access

This thread was marked as solved. Here's a summary of the problem and the fix, generated from the discussion below.

Bosch Maxx 5 pump filter cap separated, leaving inner piece behind

The problem

On a Bosch Maxx 5 washing machine, the user tried to clean the pump filter. The front cap unscrewed but the filter opening did not fully open because a white inner piece remained inside. The user also asked why there was no drain tube despite a space for one.

Likely cause

The accepted reply says some models share the same casing but only higher-spec versions have the emergency drain tube. It also says the pump filter may have been unscrewed too far and come apart, leaving the second section inside.

What fixed it

Use the instruction manual for the correct pump-filter removal method. The accepted advice was that the remaining inner section should simply pull out; pliers may help, or the two separated parts may be reconnected so the filter can be withdrawn with the main cap. The exact repair outcome was not confirmed in the discussion.

Checks to try

• Observed that the front filter cap unscrewed but another white part remained behind
• Checked the lower flap area and found no emergency drain tube fitted
• Accepted reply advised referring to the instruction manual for pump filter removal

Parts or tools mentioned

• Pump filter
• Pliers
• Instruction manual