New washer broken load balance sensor ?

Thanks for the update. Let us know what happens.

The service agent came out to have a look and couldn't find anything obvious but he suspected a faulty belt, he said it was still fine to use so I successfully did a load later that day. Unfortunately though the next day when I went to use it the thing completely malfunctioned it was refusing to lock the door it would try but give up and start beeping repeatedly with no error code. Then I rang Bosch New Zealand and they got me to try a few things and it ended up getting worse the lock would engage but it wouldn't fill with water and the countdown timer was acting as though everything was fine then the door lock started clicking repeatedly then the door locked display started flashing and the machine started beeping again. The guy at Bosch suspected a faulty control board but said it could also be something else in conjunction with the original fault so now it's at a workshop hopefully to get fixed, and in the meantime I was given an agressive old top loader that has a penchant for shredding towels.

If you are loading it properly and I’d expect you are if you have been using it ok up to now there must be a fault they should fix under warranty. Just check this article for advice about loading washing machine loading washing machine advice

Yes it's under a 2 year manufacturer warranty.