Eco Bubble makes loud whirring noise just after start of cycle
This issue has been causing me a headache and already cost £60 call out for an engineer who simply said there is no fault. This left me a dispute with the company I booked the engineer with.
Basically, my Eco Bubble makes a loud whirring noise just after the start of a cycle.
Example. Daily Wash is for 1 hour 2 minutes, the noise will start at approx 58 minutes and run for about 10 minutes.
As a general rule, we look after the machine. Descale regularly, run the eco drum clean each time it's requested and clear the filter.
My investigations thus far:
No noise when:
- Spin only.
- Rinse & spin.
- On watering entering.
- When draining.
- Turning drum by hand.
Worth noting:
- Water still gets hot.
- Noise started after machine ran a cycle on hottest day of the year. (in hindsight shouldn't done this)
Only thing I can think of is that it's what ever Samsung has in the machine that accounts for the "Eco Bubble", the aerator. I assume some kind of pump.
If anyone can suggest what the issue could be or if my suspicions are correct, I'd appreciate it muchly. If anyone can name the part that's playing up that would also be appreciated as I cannot for the life of me find any reference to the "Eco Bubble" part anywhere!
Many thanks in advance.
Solution Summary
AI-generated from this discussion
This thread was marked as solved. Here's a summary of the problem and the fix, generated from the discussion below.
Samsung Eco Bubble washing machine loud whirring noise shortly after cycle start
- The problem
- A Samsung Eco Bubble washing machine developed a loud whirring noise shortly after the start of wash programmes, typically a few minutes into the cycle and lasting about 10 minutes. The machine still heated water and the noise was not present on spin only, rinse and spin, water fill, draining, or when the drum was turned by hand.
- Likely cause
- The strongest supported diagnosis in the discussion was a probable pump-related noise, possibly from a secondary pump. The exact source was not confirmed.
- What fixed it
- The accepted advice was that the source of the noise needed to be physically traced by removing the top and back panels and locating where the sound was coming from. Because this can be dangerous, further diagnosis should be carried out by a suitably qualified appliance engineer. The exact repair was not confirmed in the thread.
- Checks to try
- No noise on spin only
- No noise on rinse and spin
- No noise when water was entering
- No noise when draining
- No noise when turning the drum by hand
- Water still gets hot
- Engineer reportedly heard the noise
- Engineer receipt reportedly stated: pump making noise might need replacing
- Parts or tools mentioned
- pump
- secondary pump
Safety: Further diagnosis should be carried out by a suitably qualified appliance engineer.
4 Answers
It's hard to tell from a recording, especially such a short recording, but it doesn't sound right for sure. It could be a secondary pump. Unfortunately with noises there's no magic science behind working out what is causing it. If the noise is present it's a question of taking off the top and the back panel and working out where the noise is coming from. Our ears are pretty good at locating the position of sounds. It's obviously potentially dangerous though so ideally an engineer should do it. I presume he didn't hear the sound?
Need Professional Help or Spare Parts?
Oh he heard it alright. His statement at the time was "that's normal" I argued well a week ago it wasn't making that sound. Was told not to worry about it. When I got the receipt it stated on there 'pump making noise might need replacing'. On trying to get engineer back no answer, took it up with company that handles the booking and nothing. Grrr.
The video was 30 seconds long but exceeded the file size limit. Will try record again but as an audio file to get maximum time.
Confident in opening it up to explore. Will try once I can find some time. The terrace galley kitchen doesn't offer much space!
Many thanks.
How bizarre. The statements there's nothing wrong it's normal and may need a new pump can't both be true..
Need Professional Help or Spare Parts?
and in there lies my argument with the booking company.
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