Solved

My washing machine front panel is out of alignment

JUJudith
Asked about 3 years ago 7,871 views
0

I washed a single sleeping bag recently and the machine started leaking. I have washed this several times as I use it to sit on the lawn. I notice that the front panel is not in the usual place but appears to have been "pushed out of place". The machine is a Miele W800 novotronic premier. Please can someone tell me what has happened and can this be fixed. I enclose photos.

Solution Summary

AI-generated from this discussion

This thread was marked as solved. Here's a summary of the problem and the fix, generated from the discussion below.

Miele W800 Novotronic Premier front panel knocked out of place after unbalanced wash

The problem
After washing a single sleeping bag, the Miele W800 novotronic premier leaked and the front panel appeared to have been pushed out of its normal position.
Likely cause
The accepted reply says the sleeping bag likely became unbalanced and tangled, causing the drum to thump violently and knock the front panel out of place. It was also noted that other internal damage may have occurred, but this was not confirmed.
What fixed it
The front panel may be refittable if its fixings are identified, as these Miele models often have a hinged front panel for service access. However, because possible internal damage or an underlying fault cannot be ruled out from the discussion, further diagnosis should be carried out by a suitably qualified appliance engineer.
Checks to try
  • Observed leak after washing a single sleeping bag
  • Front panel visibly out of alignment
  • Model identified as Miele W800 novotronic premier
  • Accepted reply noted possible screws under the control panel or soap drawer and that the door seal would need to be removed from the rim to refit the panel

Safety: Further diagnosis should be carried out by a suitably qualified appliance engineer.

Professional repair recommendedGenerated 6 Aug 2026 · AI summaries can make mistakes — read the full thread below.
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2 Answers

Accepted Answer
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WH
WhitegoodshelpVerified Engineer
Answered about 3 years ago

Hello Judith. It looks like this sleeping bag became out of balance and probably tangled up. This would cause the drum to thump around violently, and it's probably caused the front panel to be knocked out of place.

I would normally advise against washing such a large, bulky item, which are known to be problematic like this at times. However, in theory, the washing machine should never even go into spin if a load is unbalanced. Plus, clearly you washed it before without incident. It may just be a freak incident that might not happen again, but large bulky items are very difficult for a washing machine to balance out properly.

A lot of Miele washing machines have the front panel on a hinge that allows it to be swung out for repair men to get access to the parts inside. It may be possible to put this front panel back in place but it would involve trying to work out how the panel is fixed. Often there are screws underneath the control panel or the soap drawer. It would also involve un-pealing the door seal from the door rim.

The problem is that there is also a possibility that other damage has occurred inside, which would only become apparent if used again or inspected by an engineer. So unfortunately it's not a good situation. There is no way for you to tell if there is a fault that caused this issue in the first place or whether it was just a one-off incident, and there's no way to tell if any damage has been done.

Whitegoods Help — appliance repair expert and forum host.
0
JU
Judith
Answered about 3 years ago

Thank you.

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