Won't Repair Washer Without Proof Of Purchase
Moved into a new built shared ownership flat on 17th March 2012. Kitchen fully fitted with new appliances. The BEKO washing machine stopped whilst on a washing programme, all of the lights on the panel went out as if the electric supply had been cut off. Water remained in the drum.It would not reset as per the manual instructions and will not turn on.
When I contacted BEKO customer services to ask for a repair under guarantee they refused to inform their local agent as I did not have a receipt for the washer and I did not know who had supplied the machine.I assume it was a firm subcontracted by the developer.I found their customer service team most unhelpful.I had registered the machine online for their guarantee when we moved in. Any ideas on the fault.
Solution Summary
AI-generated from this discussion
This thread was marked as solved. Here's a summary of the problem and the fix, generated from the discussion below.
Beko washing machine warranty repair required proof of purchase
- The problem
- A BEKO washing machine stopped mid-cycle, all control panel lights went out as if power had been lost, water remained in the drum, and the machine would not reset or power back on. The owner had registered the appliance online but had no receipt or supplier details because it was installed in a newly built shared-ownership flat.
- Likely cause
- The technical fault was not identified in the discussion. The main confirmed issue was that BEKO would not arrange a warranty repair without proof of purchase or supplier details.
- What fixed it
- The accepted advice was to obtain proof of purchase through the flat developer, agent or seller, as they were responsible for supplying the appliances or providing the purchase details. The original poster then contacted the developer, obtained the white-goods supplier details, and the supplier contacted BEKO, who arranged for a repair company to attend. The exact repair and fault diagnosis were not confirmed in the thread.
- Checks to try
- Machine stopped during a wash programme
- All panel lights went out
- Water remained in the drum
- Machine would not reset as per the manual
- Machine would not power on
- Developer identified the appliance supplier as DBD Trade
- BEKO instructed B & R Services to attend
2 Answers
You need some proof of purchase before a manufacturer will fix something under guarantee. If you bought or rent the flat from an agent or company they are the ones you bought the appliances from and responsible under consumer law for getting it fixed. They should arrange for Beko to call or at least give you proof of purchase. If you bought or rent from a private person it's less straight forward.
Need Professional Help or Spare Parts?
Got in touch with the developer who told me the name of the suppliers for the white goods.(DBD Trade).They have contacted BEKO who have instructed a repair company,(B & R Services) to come out.Due to long holiday not until Friday the 8th June.I saw the same fault as mine reported on another forum,but not the reason why it might have occured.
Thanks.
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