Machine Taking Much Too Long For Cycle

This thread was marked as solved. Here's a summary of the problem and the fix, generated from the discussion below.

Hotpoint WMUD962P wash cycle running far longer than programmed

The problem

A Hotpoint WMUD962P washing machine was reported to run a programme that should take about 3 hours for 6-7 hours, with the user having to stop it and use a rinse cycle instead.

Likely cause

The accepted reply said the cause could be several possibilities, including a heater fault, sensor fault, wiring/connection issue or PCB fault. It also suggested checking for inadequate cold water supply or siphoning at the drain causing repeated filling and emptying. No single fault was confirmed.

What fixed it

The accepted advice was to check that the cold water supply is adequate and that the machine is not siphoning down the drain. As no error code was reported and several internal faults were considered possible, further diagnosis should be carried out by a suitably qualified appliance engineer.

Checks to try

• Check there is an adequate cold water supply.
• Check the machine is not siphoning down the drain and constantly filling and emptying.
• Note whether any error code appears.