Wmh 168 D Hoover Washing Machine ! Problem After Problem !
Hi guys bought a hoover wmh 168 d from appliance universe online. Had problems with it from day one ! Would not stop in one place no matter how i tried to level it, even used the rubber feet ! it dances all over the place which is a known fact on this model (been told it needs a software update). Now it only allows you to do one cycle programme no matter where the dial is, it just does the one wash (2hrs45mins). Ok so it may need a software update by an engineer (at a cost) i was wondering could i download the software an get a cable an do this upgrade myself ?. What cable would i need ?
cheers Jon
Solution Summary
AI-generated from this discussion
This thread was marked as solved. Here's a summary of the problem and the fix, generated from the discussion below.
Hoover WMH 168 D suspected software-related programme fault and instability
- The problem
- Hoover WMH 168 D reportedly moved excessively from new despite levelling and rubber feet, and later would only run one wash programme of about 2 hours 45 minutes regardless of dial position.
- Likely cause
- The strongest suggestion in the discussion is a possible software issue or inherent design fault, as the owner had been told this model may need a software update for the out-of-balance behaviour. However, no diagnostic proof was provided and it was not confirmed that the single-programme fault was caused by software.
- What fixed it
- No repair procedure was confirmed. The accepted advice was that if a software update is genuinely required to correct an inherent fault, the owner should challenge the retailer/manufacturer rather than attempt a self-update. The thread did not confirm that end-user software updating was possible, what cable would be needed, or that an update would cure the fault.
- Checks to try
- Machine was levelled
- Rubber feet were fitted
- Observed that only one programme ran regardless of dial position
- Parts or tools mentioned
- Rubber feet
Safety: Further diagnosis should be carried out by a suitably qualified appliance engineer.
3 Answers
If it needs a software update to fix an out of balance problem why are you having to pay for it? Surely it should be free? How old is the machine?
Need Professional Help or Spare Parts?
had it 18 months, parts are covered but an engineer is going to cost £118 !!! thats disgusting....
Under the sale of goods act you have up to 5 or 6 years to claim if an appliance was sold with an inherent fault and was faulty when sold but only now come to light. However, if the manufacturer is not willing to help you'd have to fight this out with whoever you bought it from as only the retailer has responsibility.
The manufacturer gives their guarantee, which they must honour, but after the guarantee has run out they are likely to want to charge for any repairs. Your rights are going to be dependent on whether there is a fault on your machine, that needs a software update to fix it or not. If so, I can't see how it's different to if they've had to modify a part after realising it had inherent issues and you should be able to say the machine had this design fault when sold. However, if the update just offers some improvements and isn't actually required then it might be different.
If the fault is not related to an update though and a different fualt has caused the latest symptoms it would depend on what the issue is as to whether it's just one of those things or not.
Need Professional Help or Spare Parts?
Your Answer
Sign in to share your expertise and post an answer.
Related Questions
Hoover H-Wash & Dry 350. HELP !
1 answer • 2 replies
Hi I have just wasted 2 hours trying to get help for a hoover washing machine
1 answer • 2 replies
Hoover Otsein Next 3650T/1-37 error E03
1 answer • 2 replies
Hoover Washer stopping 1-2 minutes into cycle
1 answer • 3 replies
Hoover counterweight replacement
1 answer • 2 replies
Hoover Vision VHD 9143 ZD
1 answer • 11 replies
hoover VTS714 D21 wont spin
1 answer • 5 replies
Hoover VT 814D21-80 not working
1 answer • 4 replies
Hoover Visiontech washing machine fault
1 answer • 4 replies
Hoover wdyn 9646pg-30s shut down after 15 sec
1 answer • 11 replies