Hoover Washing Machine Doesn't Drain Water
My Hoover HW521 3M Washer dryer does not drain the water. I think it's blocked because I can hear the pump running but the drum does not drain.
The problem is I can't seem to find the pump filter (usually on the front I thought?) I dont mind taking the washing machine apart but is this the only way? And if so what is the best way to do it and where is the filter situated? Thanks for any help!
Solution Summary
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This thread was marked as solved. Here's a summary of the problem and the fix, generated from the discussion below.
Hoover HW521 3M washer dryer not draining due to blocked pump filter
- The problem
- Hoover HW521 3M washer dryer would not drain water. The pump could be heard running, but the drum did not empty.
- Likely cause
- Blocked pump filter. The discussion also noted that, if no filter had been present, blockage could have been in the sump hose, pump, drain hose or sink waste connection, but those were not confirmed here.
- What fixed it
- Remove the lower front kick strip/cover and check for a hidden pump filter. In this case a filter was found under the front cover and cleared, which resolved the draining problem.
- Checks to try
- Pump could be heard running
- Checked for a pump filter behind the lower front kick strip panel
- Filter was found under the front cover
- Parts or tools mentioned
- Pump filter
- Front kick strip/cover
- Screwdriver
4 Answers
Hoover washing machines don't normally have a filter. Since Candy took them over though some of them may have. If it does, it will be behind the kick strip panel at the bottom of the washing machine. (where your feet are when stood in front of it) Carefully prize away the kickplate panel to see if there is a filter there. Be very careful as these panels are very flimsy and the tabs holding them in are brittle. There may be some slots that you can push a screwdriver in to prize the tabs away. It may be better to consult the instruction book, if your washing machine does have a hidden pump filter it should be mentioned there.
( Related advice: Washing machine won't empty water )
Need Professional Help or Spare Parts?
Does this mean that if there is no pump filter, it can't be blocked, or that it could be blocked anywhere in the system? Is it most likely to be blocked in the pump? Will I have to go in through the back or does this have to be done by an engineer?
Without a pump filter, a blockage could be inside the sump hose leading to the pump, or inside the pump itself. It could be inside the drain hose, or even inside the plastic connector where the drain hose connects to the sink (if connected to the sink u-bend)
( Related: How do I clean my pump filter - where is the pump filter? )
Need Professional Help or Spare Parts?
Thanks for your help, there was a filter under the front cover and it took 5 minutes to sort out.
Thanks!
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