Hoover DYND 8164D brough 2011 broken concrete weight

This thread was marked as solved. Here's a summary of the problem and the fix, generated from the discussion below.

Hoover DYND 8164D banging noise, suspected broken bottom counterweight

The problem

A Hoover DYND 8164D washing machine bought in April 2011 developed a banging noise. The owner believed the bottom counterweight had broken away from the drum and asked whether repair under Hoover's parts cover was worthwhile or whether replacement would be better.

Likely cause

The accepted reply said that if the drum weight has broken off, the machine would probably need a complete new outer drum assembly. This was presented as a likely diagnosis rather than a confirmed strip-down finding.

What fixed it

The strongest advice was that this was a judgement call based on cost and age. The accepted reply said Hoover repair under the parts guarantee was likely the cheaper repair route if pursued, but also stated they would be tempted to replace the machine because of its age and the cost of extended cover. The exact repair was not confirmed.

Checks to try

• Owner reported a banging noise during use
• Owner believed the bottom counterweight had broken off the drum
• Cost options discussed: Hoover engineer visit £129 if repaired, £64.50 if not repaired, or 12-month warranty at £16.99 per month

Parts or tools mentioned

• Outer drum assembly