Hoover dynamic next DXCC69W3 displaying rotating dashes

This thread was marked as solved. Here's a summary of the problem and the fix, generated from the discussion below.

Hoover Dynamic Next DXCC69W3 E03 not draining due to failed drain pump

The problem

The washing machine would not drain and showed E03. The drain pump impeller only oscillated slightly instead of running properly. After the pump was removed and refitted, the display briefly showed rotating dashes before later returning to normal.

Likely cause

Failed drain pump. The discussion notes the impeller stiffness alone was not necessarily abnormal, but the pump then worked only for a few days before failing completely.

What fixed it

The drain pump was replaced. This resolved the draining fault.

Checks to try

• Checked for blockage and none was found
• Observed drain pump impeller only oscillating slightly
• Turned pump impeller by hand and found it felt stiff
• Removed pump and checked it visually, with nothing found behind the impeller
• Refitted pump and noted rotating dashes on the display
• Left machine powered on and the display later returned to normal
• Confirmed the pump worked for a few days before dying

Parts or tools mentioned

• New drain pump