Solved
Hoover
DXCC69W3

Hoover dynamic next DXCC69W3 displaying rotating dashes

MImike west
Asked almost 4 years ago 3,289 views
0

Machine not draining, no blockage, drain pump impeller just sitting oscillating slighlty. E03 error

Could turn drain impeller by hand but felt stiff.

Took off pump to check, looked ok, nothing at rear of impeller, felt tight/loose when rotating.

After refit & power back on the display is not normal, just like dashes going round, see attached vid.

20221117_151702.mp4

Solution Summary

AI-generated from this discussion

This thread was marked as solved. Here's a summary of the problem and the fix, generated from the discussion below.

Hoover Dynamic Next DXCC69W3 E03 not draining due to failed drain pump

The problem
The washing machine would not drain and showed E03. The drain pump impeller only oscillated slightly instead of running properly. After the pump was removed and refitted, the display briefly showed rotating dashes before later returning to normal.
Likely cause
Failed drain pump. The discussion notes the impeller stiffness alone was not necessarily abnormal, but the pump then worked only for a few days before failing completely.
What fixed it
The drain pump was replaced. This resolved the draining fault.
Checks to try
  • Checked for blockage and none was found
  • Observed drain pump impeller only oscillating slightly
  • Turned pump impeller by hand and found it felt stiff
  • Removed pump and checked it visually, with nothing found behind the impeller
  • Refitted pump and noted rotating dashes on the display
  • Left machine powered on and the display later returned to normal
  • Confirmed the pump worked for a few days before dying
Parts or tools mentioned
  • New drain pump

Safety: Further diagnosis should be carried out by a suitably qualified appliance engineer.

Confirmed fixedGenerated 18 Aug 2026 · AI summaries can make mistakes — read the full thread below.
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3 Answers

Accepted Answer
1
WH
WhitegoodshelpVerified Engineer
Answered almost 4 years ago

Hi Mike. The true test will be if it works OK now? BTW the pump impellers are normally a little stiff. They sort of turn then suddenly free off and then go stiff again. I think it's turning through a magnet.

Whitegoods Help — appliance repair expert and forum host.
1
MI
mike west
Answered almost 4 years ago

An update.

Left machine powered up & display had returned back to normal after a few hours?

1
MI
mike west
Answered almost 4 years ago

Hi Andy,

Well the drain pump worked for a few days then died.

New one fitted & we're all good.

Cheers

Mike

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