Hoover Softwave Washer (1200 Ac330) Does Not Fill Or Switch On

This thread was marked as solved. Here's a summary of the problem and the fix, generated from the discussion below.

Hoover Softwave 1200 AC330 would not fill; failed pump found

The problem

After completing one wash normally, the Hoover Softwave Washer 1200 Ac330 would not fill with water on the next load and would not start a normal cycle. Turning the programme selector produced the usual timer ticking and the drum would turn, but no water entered the machine. The water supply and the two filters had already been checked and were reported as OK.

Likely cause

The accepted diagnosis was an electrically failed drain pump, specifically an open-circuit pump or broken neutral path through the pump. In this wiring arrangement, a pump electrical failure can stop the water valves from operating.

What fixed it

The recommended check was to isolate the appliance from the mains and test whether the pump was open circuit or had a broken/disconnected neutral wire. The original poster then removed the pump cover, found the pump windings on the negative side burnt out, replaced the pump, and confirmed normal operation was restored.

Checks to try

• Water supply checked
• Two filters checked
• Programme selector positions tested; timer ticking and drum turning observed
• Pump inspected and burnt-out windings found

Parts or tools mentioned

• Replacement pump