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Hotpoint

Hotpoint Wdd960 Door Interlock

HSHSDNO1
Asked about 14 years ago 6,391 views
0

Hello guys

Just returned from holidays and the washing machine does not work. Can select programme and hear water going in, but it does not spin.

I suspect it's the door interlock as when i pull the manual door release, I get a quarter turn before the solenoid kicks in and either pauses of displays "door open".

http://www.4washerhelp.co.uk/door-interlock/product.pl?pid=1621039

I have removed and inspected the door interlock, cannot find anything obviously wrong.

FOR INFO - A month or so ago I could not open the door twice so had to use manual release. Also the machine paused at rinse showing 1 min left.

Any help/guidance would be appreciated.

Thanks

Solution Summary

AI-generated from this discussion

This thread was marked as solved. Here's a summary of the problem and the fix, generated from the discussion below.

Hotpoint WDD960 suspected door interlock issue

The problem
After returning from holiday, the Hotpoint WDD960 would accept a programme and take in water but would not spin. The door had previously failed to open twice, requiring the manual release, and the machine had also paused at rinse showing 1 minute remaining. When the manual door release was pulled, the poster reported about a quarter turn before the solenoid engaged and the machine either paused or displayed 'door open'.
Likely cause
A fault with the door interlock was suspected, based on the previous door-opening problems and the 'door open' indication. However, the accepted reply noted that a failed interlock would normally stop the washer operating at all, so this was only a possible diagnosis rather than a confirmed cause.
What fixed it
The accepted advice was that replacing the door interlock could be tried if the correct part had been identified, but it was not guaranteed to cure the fault. No completed repair or confirmed fix was posted.
Checks to try
  • Programme could be selected
  • Water entered the machine
  • Machine did not spin
  • Manual door release operation was observed
  • Door interlock was removed and visually inspected
  • Machine had previously paused at rinse with 1 minute left
  • 'Door open' message was displayed during testing
Parts or tools mentioned
  • Door interlock

Safety: Further diagnosis should be carried out by a suitably qualified appliance engineer.

Cause identifiedGenerated 11 Aug 2026 · AI summaries can make mistakes — read the full thread below.
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1 Answer

Accepted Answer
0
WH
WhitegoodshelpVerified Engineer
Answered about 14 years ago

The door interlock's job is to pass power to the washing machine when the door is properly closed. Therefore in theory, if the interlock is faulty the washer should not operate at all. If fiddling with it seems to get the motor moving for a second maybe it's not passing enough power through to run the motor though in my experience door interlocks either pass full power or none at all. I can't say for certain it will fix the fault but if you want to try replacing the interlock the part can be bought on 4washerhelp for the same price - Hotpoint door interlock (assuming you've correctly identified the part).

Whitegoods Help — appliance repair expert and forum host.

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